SIMULATOR LIMITATIONS

General rules for using the Boeing 737 MAX flight simulator

• Age limit: Kids under 10 years old are not allowed to participate in the flight. Children aged 10–12 are allowed only when accompanied by adults. Children who do not meet the minimum height requirement may sit on an adult’s

• Size Restriction: Maximum Waist/Hip Circumference: 48 inches corresponding to a weight of 260 lbs. (due to equipment limitations)

Maximum Height: 6 feet 3 inches (6’3” / 190 cm) to ensure proper fit inside the cockpit.

• Punctuality!: Any late arrival will result in a reduction of your simulator session time to ensure smooth scheduling for all clients. Moreover, arriving more than 10 min late to the 30 min session will result in a flight cancelation with no refund. Please arrive 10 minutes early to enjoy your full experience.

• Prohibited!: During the flight, it is mandatory to follow safety rules and comply with the instructions of the pilot-instructor.
  Unauthorized persons are not allowed in the cockpit without the pilot-instructor.
  Bringing foreign objects, food, or animals is prohibited.
  Applying physical force to the simulator's control system, levers, buttons, switches, or valves is forbidden.
  Being under the influence of alcohol or drugs is strictly prohibited.
  Pregnant women are not allowed to participate in the flight.

Terms of Service for Customers (Rules of Conduct)

Effective Date: January 1, 2025

These Terms of Service (“Terms”) are between you, the person using our service (“Customer”), and Western Simulations LLC dba WeFly (“WeFly,” “we,” “us,” or “our”) and describe your rights and responsibilities when using our booking, reservation, and payment services (the “Service”). Please read these Terms carefully, as they form a legally binding contract between you and WeFly when you book and pay for our simulator sessions. By completing a booking, you confirm that you have read, understood, and agreed to these Terms along with any additional terms provided during the booking process.

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Relationship Between Customer, Provider, and WeFly

1.1 Contractual Agreement. By booking a session for any simulator experience (e.g., Boeing 737 MAX, Airbus A320, or Formula 1) through our Service, you enter into a direct contractual agreement (“Activity Contract”) with WeFly.

1.2 Customer Obligations. You agree that:

• WeFly is solely responsible for providing the simulator session as described.
• You will comply with all relevant policies, including any waiver or safety requirements, as a condition of participation.
• WeFly may require you to sign a liability waiver before your session.

1.3 No Partnership or Agency. WeFly operates independently and is not acting as your agent or partner.

1.4 Payment Facilitation. WeFly facilitates payments through licensed payment service providers (PSPs). By booking, you authorize us and our PSPs to charge your credit card for the session price and any applicable fees.

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Booking and Cancellation Policy

2.1 Booking Fees and Taxes. WeFly charges a non-refundable booking fee, clearly displayed during the booking process, which may include applicable taxes.

2.2 Cancellation Policy.

• Cancellations made more than 48 hours before the scheduled session are eligible for a refund (minus the booking fee).
• No refunds are provided for cancellations made less than 48 hours before the session.

2.3 Late Arrivals and No-shows. Customers arriving more than 15 minutes late or failing to show up will forfeit their session without a refund.

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Usage of the Service

3.1 Prohibited Actions. You agree not to:

• Use automated tools (e.g., bots or scrapers) to access our website.
• Interfere with the operation of the Service or engage in fraudulent activity.

3.2 Denial of Service. WeFly reserves the right to deny or terminate access to the Service at our sole discretion, including cases of policy violations.

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Simulators and Safety Waiver

4.1 Simulator Liability Waiver. Customers must sign a liability waiver before participating in any simulator session. This applies to the Boeing 737 MAX, Airbus A320, and Formula 1 simulators.

4.2 Customer Responsibility. By participating, you confirm that:

• You are in suitable physical condition to operate the simulator.
• You will follow all instructions provided by our staff.
• You assume full responsibility for any injuries or damages resulting from failure to follow safety protocols.

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Limitations of Liability

5.1 No Warranty. WeFly makes no guarantees regarding uninterrupted service, session availability, or simulator performance due to unforeseen technical issues or maintenance.

5.2 Limited Liability. Our total liability to you is limited to the amount paid for the session or $100, whichever is greater.

5.3 Provider Responsibility. WeFly is not responsible for injuries, losses, or disputes arising from the use of the simulators beyond our direct control.

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Privacy and Data Protection

6.1 Use of Information. WeFly collects and processes your personal data solely for booking and payment purposes.

6.2 Data Sharing. Personal information may be shared with payment service providers or required by law.

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Address and Contact Information

Operating Address:
1 W Mountain St, Unit 9, Pasadena, CA 91103

Phone:
+1 (909) 942-9540
+1 (909) 204-8218

Email:
info@wefly.aero

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Governing Law and Disputes

These Terms are governed by the laws of the state of California. Any disputes will be resolved exclusively in the courts located in Los Angeles County, California.

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Miscellaneous

7.1 Entire Agreement. These Terms represent the entire agreement between you and WeFly, superseding prior agreements.
7.2 Modification and Severability. WeFly reserves the right to modify these Terms at any time. If any provision is deemed unenforceable, the remaining provisions remain valid.

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